The Technology Coordinator's primary role is to monitor, maintain and support the assigned site's network, to provide help desk operations and to ensure that end users are receiving the appropriate assistance. This includes all help desk requests and resolutions. The person in this position needs to have a blend of network administration, customer service and strong desktop support experience and expertise.
PRIMARY RESPONSIBILITIES:
- Contributes to and updates the disaster recovery plan
- Manages and maintains systems and process related to backups and disaster recovery
- Maintains all servers and monitors performance
- Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tables and smartphones
- Installing maintaining and supporting a wide variety of network security/accessibility applications (firewall, intrusion detection, user authentication, virtual private networks, corporate managed virus protection, internet/email filtering and telephone networks and printers.
- Maintains computer and mobile device updates/patched
- Recommends hardware software and purchase of hardware, software and consumables
- Maintain updated and accurate inventory lists
- Maintain and create documentation of IT processes
KEY COMPETENCIES
- Knowledge and understanding of BASIS organization
- Attention to detail and strong organization and communication skills.
- Ability to work well with others
- Analytical with strong problem solving skills
- Strong project management skills
- Ability to interpret a variety of instructions in written or verbal form
- Understands the value of a positive user web experience
EDUCATION AND EXPERIENCE REQUIREMENTS
Required:
- Technical or Associates degree
- 2+ years in an IT Help Desk environment
- Solid understanding of wireless protocols 802.11b/g/n/x/ac
Preferred:
- Bachelor's Degree
- Knowledge of SharePoint 2013
Additional Job Information:
Benefits and Salary: Pay for this position is competitive and dependent on education and experience. BASIS offers a comprehensive benefits package.
BASIS (collectively, BASIS.ed and BASIS Independent Schools), is an Equal Opportunity Employer. All qualified applicants for employment are recruited, hired and assigned without discrimination on the basis of actual or perceived race, color, religion, sex, age, national origin, sexual orientation, disability or any other classification protected by law. BASIS expressly prohibits any form of unlawful employee or student harassment. For additional information, please visit our Careers website at http://jobs.basised.com.
Joaquin Fox
Head of Operations
BASIS Flagstaff
Flagstaff, Arizona 86001
P: 928-774-5502 Ext 13
F: 928-774-5503
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